Shipping policy

2. Shipping Policy

Last updated: 5 October 2026

We ship orders from our studio in Hampshire, UK. Orders are packaged carefully and sent using a tracked delivery service.


2.1 Shipping destinations

We currently ship to:

  • United Kingdom

  • European Union countries

  • United States

  • Switzerland

  • Malaysia 

  • New Zealand 

  • Japan 

  • Hong Kong 

  • Norway

  • Australia 

  • Singapore 

  • UAE 

If your country is not available at checkout, please contact hello@kodaistudio.com before placing an order.

2.2 Processing / making time

All Kodai Studio boards are made to order. Please allow up to 3 weeks for your board to be handcrafted, plus delivery time.

During particularly busy periods, there may occasionally be a longer lead time. If this applies to your order, we will contact you.

2.3 UK delivery

UK orders are sent using a tracked delivery service. Delivery is normally expected within the timeframe shown at checkout after dispatch.

Shipping costs are displayed at checkout before payment is completed.

2.4 European delivery

Orders sent from Great Britain to the European Union are international shipments and may be subject to import procedures.

Unless the checkout specifically states that taxes and duties are included or prepaid, the customer is responsible for any import VAT, customs duty, customs clearance fees or other charges imposed by the destination country.

We cannot guarantee the amount of any import charges because these are determined by the destination country's customs and tax authorities.

Customs clearance may also affect delivery times.

2.5 United States/ Worldwide delivery

US/Worldwide orders are sent using a tracked international delivery service.

Unless the checkout specifically states otherwise, the customer is responsible for any import duties, customs fees, state or local taxes, or other charges imposed on arrival.

Customs processing may affect delivery times.

2.6 Delivery addresses

Please check your delivery address carefully before completing your order. We cannot be responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.

2.7 Delays

Estimated delivery times are not guaranteed. Delays can occur because of customs clearance, courier disruption, severe weather, postal disruption, strikes or other circumstances outside our reasonable control.

If your parcel is delayed or appears to be missing, please contact hello@kodaistudio.com so that we can assist with the delivery investigation.

2.8 Damaged parcels

If your board arrives damaged, please contact us as soon as possible, ideally within 48 hours of delivery, with photographs of the packaging and the product. This helps us investigate the issue with the carrier.

This does not affect your statutory rights in relation to faulty or damaged goods.

2.9 Refused or unclaimed parcels

If a parcel is refused or remains unclaimed and is returned to us, we will contact you to discuss the next steps. Where the return results from unpaid import charges, an incorrect address or a refusal by the recipient, you may be responsible for return shipping and other reasonable costs, subject to your statutory rights.

2.10 Shipping costs

Shipping charges are shown at checkout. Unless otherwise stated, shipping charges are non-refundable where a customer simply changes their mind, subject to applicable consumer law. Where goods are faulty, damaged or incorrect, your statutory rights apply.